Refund Policy
Effective Date: 07-08-2024
At 1st Generation LLC, we strive to deliver exceptional value through our all-in-one marketing software. We understand that circumstances may arise where you need to request a refund. This Refund Policy outlines the conditions and process for refunds related to our services.
1. Subscription Plans and Services
Our services are offered on a subscription basis. By subscribing to our platform, you agree to the terms outlined in this Refund Policy.
2. Eligibility for Refunds
Refunds are provided under the following circumstances:
- Technical Issues: If you experience technical issues preventing you from using our platform, and our support team cannot resolve the problem within a reasonable time.
- Billing Errors: If you are charged incorrectly due to a system error or overpayment.
- Initial Subscription Period: Refunds for the initial subscription period are available within the first 14 days of purchase, provided you have not extensively used the services (e.g., running multiple campaigns or exceeding usage limits).
3. Non-Refundable Cases
Refunds will not be issued in the following cases:
- Change of mind after the refund eligibility period.
- Extensive use of the platform during the trial or subscription period.
- Violations of our Terms of Service, such as misuse of the platform or breach of policies.
4. Refund Process
To request a refund:
- Contact Us: Email our support team at info@1stgeneration.click with your account details, reason for the refund, and any relevant evidence (e.g., screenshots of technical issues).
- Evaluation: Our team will evaluate your request and respond within 7 business days.
- Approval: If approved, the refund will be processed within 14 business days to your original payment method.
5. Cancellation Policy
You can cancel your subscription at any time. Upon cancellation:
- You will retain access to the platform until the end of the current billing cycle.
- No refunds will be provided for unused portions of the billing cycle unless eligible under Section 2.
6. Amendments to This Policy
We may update this Refund Policy periodically. Changes will be communicated via our website or email, and the updated policy will include an effective date.
7. Contact Information
For refund requests or questions about this policy, reach out to us:
- Email: info@1stgeneration.click
- Phone: +1(307) 674-1937
- Address: 30 N Gould St Ste 36334, Sheridan, WY 82801, USA
